Privacy policy

At Luxoo, we take your privacy seriously and are committed to protecting your personal data. As a Netherlands-based men’s fashion store serving customers in the United Kingdom, we comply with both the EU GDPR and the UK GDPR to ensure your data is handled lawfully, fairly, and securely.

Information We Collect
When you shop with Luxoo, we may collect the following information:

  • Personal details: name, shipping and billing address, email address, and phone number
  • Order information: products purchased, payment details, and transaction history
  • Technical information: IP address, browser type, device data, and cookies for site functionality and analytics

How We Use Your Data
Your personal data is used to:

  • Process and deliver your orders within the UK
  • Provide customer support and respond to inquiries
  • Send order updates, confirmations, and service notifications
  • Improve our website, services, and shopping experience
  • Share marketing updates and promotions, if you have consented

Data Sharing
We do not sell or rent your personal data. Your information is shared only with trusted service providers such as payment processors, courier partners, and IT support teams, strictly for order fulfillment and service improvement.

Data Transfers Between the EU and UK
As Luxoo is based in the Netherlands and serves the UK, your personal data may be transferred between the EU and the UK. These transfers comply with GDPR and UK GDPR standards to ensure your data remains secure.

Cookies
Luxoo uses cookies to:

  • Improve website performance and personalization
  • Track site usage for analytics
  • Store your shopping cart preferences

You can disable or manage cookies in your browser settings. However, some features may not work correctly without them.

Your Rights
Under GDPR and UK GDPR, you have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Withdraw consent for marketing communications

  • File a complaint with your data protection authority (Autoriteit Persoonsgegevens in the Netherlands or the UK Information Commissioner’s Office).

Data Security
We use encryption, secure servers, and strict access controls to protect your data against unauthorized access, misuse, or disclosure.

Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Contact Us
For any privacy-related inquiries, please contact us:

  • Email: info.luxoostore@gmail.com
  • Phone: +31 6 27 82 99 95
  • Address: Janvanderdiesduncstraat 28, 5721 VM, Nederland

Updates to This Policy
Luxoo may update this Privacy Policy to reflect changes in regulations or our business practices. Please review this page regularly for the latest version.

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