Terms of service

Welcome to Luxoo. These Terms of Service govern your use of our website and all purchases made through our online men’s fashion store. By accessing our website and placing an order, you agree to these terms. Please read them carefully before using our services.

General Information

  • Luxoo is an online men’s fashion store based in the Netherlands and serving customers in the United Kingdom.
  • Our registered address is Janvanderdiesduncstraat 28, 5721 VM, Nederland.
  • Our product categories include clothes, shirts, hoodies, sweaters, t-shirts, vests, long sleeves, shoes, sunglasses, and caps.

Eligibility

  • You must be at least 18 years old to make a purchase from our store.
  • By placing an order, you confirm that all information provided to us is accurate and complete.

Orders and Payments

  • All orders are subject to acceptance and availability.
  • Prices are listed in Euros (€) and are inclusive of applicable taxes unless otherwise stated.
  • We accept secure online payments through major debit/credit cards and other authorized payment providers.
  • Once your order is confirmed, you will receive an order confirmation email with details of your purchase.

Shipping and Delivery

  • Luxoo currently ships only within the Netherlands and the United Kingdom.
  • Standard delivery times are 3–5 working days once your order has been dispatched.
  • Shipping costs are calculated at checkout and depend on order size and weight.
  • Delivery times may vary during peak seasons or due to courier delays.

Returns and Refunds

  • You may return items within 30 days of receipt, provided they are unused, unworn, unwashed, and in their original packaging.
  • Refunds are issued to the original payment method within 5–7 business days after inspection of the returned goods.
  • Sale items, discounted products, or final sale goods are non-returnable.
  • Please see our Return and Refund Policy for full details.

User Responsibilities

  • You agree not to misuse our website, interfere with its functionality, or engage in fraudulent activities.
  • You are responsible for maintaining the confidentiality of your account and payment information.
  • Luxoo is not responsible for losses caused by unauthorized account access.

Intellectual Property

  • All content on the Luxoo website, including logos, text, images, and product descriptions, is the property of Luxoo and protected by intellectual property laws.
  • You may not copy, reproduce, or distribute our content without written permission.

Limitation of Liability

  • Luxoo is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our liability is limited to the purchase price of the product in question.

Privacy and Data Protection

  • Your personal data is collected and processed in accordance with our Privacy Policy.
  • Luxoo complies with both EU GDPR and UK GDPR standards for customer data protection.

Changes to Terms

  • Luxoo reserves the right to update or modify these Terms of Service at any time.
  • Changes will be posted on this page, and continued use of our website indicates acceptance of updated terms.

Governing Law

  • These Terms are governed by the laws of the Netherlands, with consideration of UK consumer protection rights for UK customers.
  • In case of disputes, customers may contact local consumer protection authorities in the UK or the Netherlands.

Contact Information
If you have any questions regarding these Terms of Service, please contact us:

Fast UK Shipping

Get your favorite styles delivered quickly, straight to your door.

Secure Checkout

Shop with confidence through encrypted, safe, and trusted payment options.

Easy Returns

Hassle-free return process to make sure you’re always satisfied with your purchase.

Online Support

Our team is available around the clock to assist you whenever you need.